TNT Peppers Return & Refund Policy

At TNT Peppers, we take pride in delivering the highest quality preserved chili products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns & Refunds

Our return policy is valid for 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.

Eligibility for Returns

To qualify for a return:

• The product must be unopened, unused, and in its original packaging.
• A receipt or proof of purchase is required.

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used food products
• Products not in their original sealed packaging
• Gift cards and promotional items

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days and credited back to your original payment method.
• Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account.
2. Contact your bank or card provider, as processing times may vary.
3. If the issue persists, contact us at sales@tntpeppers.co.za

3. Exchanges

We only replace items if they arrive damaged or defective. If you need an exchange, email us at sales@tntpeppers.co.za with photos of the damaged product.

4. Shipping Returns

To return an eligible item, mail it to:

📍 1a Mervin Road, Paradise Beach, Jeffreys Bay, Eastern Cape, 6330

• Customers are responsible for return shipping costs.
• If returning a high-value item, we recommend using trackable shipping.

Need Help?

📩 For any return or refund inquiries, reach out to us at sales@tntpeppers.co.za.